In 2014, global digital
bookings were already
But by 2020, they’re
projected to reach
Of U.S. travel sales were
made on mobile in 2017
Of mobile hotel bookings are
made within 1 day of a stay
“Consumers want authenticity, personalization, removal of friction, and on-demand functionality in their travel experiences.”
2017 Travel & Hospitality Industry Outlook
Cost of payment fraud to the airline industry each year
Of travel agency revenue is used to manage fraud
Of businesses worry about preventing fraud without turning away good customers
Often involve third parties
Fraudsters can pose as travel agencies to scam real travelers.
Bookings don’t need to be picked up, or resold like a physical item.
Are high-ticket items
The average price of a fraudulent booking is $283-$588, so a fraudster's payoff is lucrative.
Are perishable and happen fast
A booking can expire in mere hours, so companies are racing against the clock to detect and block a bad purchase.
A legitimate traveler will probably…
Fraudsters behave differently. They might...
Common tactics used by travel fraudsters
The average price of a fraudulent travel booking
It’s only when you apply behavioral analysis on a large scale, looking at all of a user’s activity and all activity of users across the travel industry, that you can get an accurate picture of whether someone is truly who they say they are.
At Sift Science, we have over 16,000 signals we look at to identify fraud. Here are just a few examples: